Refund and Return Policy
Rawls-Riley Creations LLC strives to make unique items that will delight its customers. Sometimes photos appear different on your computer than ours, but by using the photos and the item descriptions we hope you will be pleased with your selection.
Refunds and Returns on Ready-to-wear Items
If your item was purchased from a reseller of Rawls-Riley Creations products, please contact that retailer directly.
For items purchased directly from Rawls-Riley Creations, please contact Becky Rawls-Riley personally at [email protected] or 913-397-8071 to request your return merchandise authorization code prior to returning your item. Shipping and related fees are non-refundable.
- Gift items – Like Your Headwear Guarantee will be followed.
- Unworn items – Like Your Headwear Guarantee will be followed.
- Worn items may not be refunded.
Custom Order Cancellations
Custom orders may be cancelled in writing when the request is received during the first three (3) days after the order was requested by sending an email to [email protected] with the subject line to include “CANCEL CUSTOM ORDER”.
Custom orders refund will be provided for the work. It will be reduced by the costs for special material purchased for the work and $4 which will be used to mail the material to you.
Like Your Headwear Guarantee
Like your headwear and you will wear it. Within the next thirty (30) days, if you do not like it and have not worn it, please reach out to me and let me know. I will work with you to exchange it or refund your money (product only, excludes any other sale related expenses) upon return of the headwear.
Please reach out via Email: [email protected] or Phone: 913-397-8071